Intel Software Desktop Monitor User Manual download pdf

SyAM Software Desktop Monitor

and PCs with Intel

vPro

™

Technology

Solution Brief

Reducing on-site visits and decreasing IT costs with improved remote

diagnostics, problem resolution, and remote power-up for PCs

SyAM Software is working with Intel to simplify manageability for managed service

providers (MSPs), and reduce service costs in the small- and medium-size business

market. The combination of SyAM Software Desktop Monitor* and Intel® vPro™

technology provides service technicians with increased visibility and manageability,

even if a PC is powered off or its operating system (OS) is unresponsive. This new

service level is delivered through powerful hardware capabilities built into PCs with

Intel vPro technology. The capabilities include “always-available” remote communi-

cation and event logs, remote power-up, remote boot, redirected boot, and console

redirection. MSPs can now use Desktop Monitor to remotely power up PCs, boot

systems from an image stored at the service center, and verify hardware and

software events through a persistent event log — regardless of the PC power

state or the state of the OS.

With Desktop Monitor and Intel vPro technology, MSPs can significantly reduce

on-site visits for problem resolution and improve the efficiencies of technicians.

In turn, this will allow MSPs to perform more work off-hours, improve remote

problem resolution for both hardware and software problems, and reduce service

costs in SMB environments.

SyAM Software

Desktop Monitor*

Intel® vPro™ Technology

Company

SyAM Software, Inc, founded in 2003, is a leading enabler of management

technology for global system, appliance, information technology (IT) service

and solution providers.

Extend the benefits of improved remote management to the small-

and medium-size business (SMB) market.

Business Challenge

SyAM Software Desktop Monitor*

Technology Solution

Intel® vPro™ technology

Enhanced By

1 2 3 4

Summary of Contents

Page 1 - Technology

SyAM Software Desktop Monitor*and PCs with Intel®vPro™TechnologySolution BriefReducing on-site visits and decreasing IT costs with improved remotediag

Page 2

Today's challenge Most MSPs today have a reactive approach to service: when the PC has a problem, they fix it. Typically, unresponsive PCsrequire

Page 3 - SOLUTION BENEFITS

Verifying hardware events through persistent informationOne of the challenges in hardware problem resolution is knowingwhat is wrong before making an

Page 4 - 315641-001US

For more informationPCs with Intel vPro technology provide IT administrators with critical, hardware-based security and manageability capabilities not

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Intel Software Desktop Monitor User Manual

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Summary of Contents

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